mob77 Privacy Policy

This page describes what data we collect when you use mob77 and how we keep that data protected. When you open an account, deposit funds, play games, or withdraw balance, we gather information necessary to verify your identity, process your payments, and comply with anti-money-laundering regulations. We also collect usage data—how you navigate our platform, which games you access, and how long you play—to improve your experience and detect fraud.

We at mob77 treat your privacy seriously. Your payment credentials, personal documents, and account history are encrypted and stored securely. We do not sell your data to advertisers or marketing firms. We share information only with third parties when required by law or when you explicitly consent. This policy explains our practices in detail and tells you how to access, correct, or delete your data.

Our privacy commitments apply whether you access mob77 through our website or mobile app (Android or iOS). If you have questions about how we handle your information, our support team can explain further during business hours.

Data we collect when you join mob77

We collect your legal name, email address, phone number, and date of birth when you register an account. These details help us verify your identity and contact you about your account. We also collect your IP address and device information (operating system, browser type, device ID) to detect fraud, enforce account security, and comply with our anti-money-laundering obligations.

Before your first withdrawal, we ask for identity verification. We request a photo of a valid ID (passport, driver's license, or national identity card) and proof of residence (bank statement, utility bill, or government-issued document). We collect this information to confirm your identity and ensure compliance with local regulations. Once verified, we retain these documents in encrypted storage for record-keeping purposes.

We also collect payment information—the e-wallet or bank account you use for deposits and withdrawals. This includes DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or online payment account details. We do not store full bank account numbers or card details directly; instead, we use tokens provided by our payment partners to process transactions securely.

• 1
  Account registration dataEssential

  Name, email, phone, date of birth, IP address, device information. Required to open an account and comply with regulations.

• 2
  Identity verification documentsConditional

  Copies of ID and proof of residence submitted before withdrawal. Retained encrypted for compliance and fraud prevention.

• 3
  Payment method detailsTransactional

  E-wallet and bank account information used for deposits and withdrawals. Stored as tokenised references, not full credentials.

• 4
  Usage and gaming dataAnalytics

  Game history, betting patterns, session duration, and platform navigation. Used to improve service and detect unusual activity.

How we use your data on mob77

We use your personal and payment information primarily to process your account, handle deposits and withdrawals, verify your identity, and settle gaming outcomes. Your data also helps us comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations required by law. We may contact you via email or phone to confirm account changes, alert you to suspicious activity, or request additional verification documents.

We analyse your usage patterns to improve mob77's performance. For example, if many users experience lag on a specific game, we optimise that game's streaming. We also use data to detect fraud—if someone tries to log in from an unusual location or deposits via an unregistered payment method, our system flags the activity for review. If we suspect fraud, we may freeze your account temporarily while we investigate.

We do not use your data for marketing purposes unless you opt in. We do not sell your information to third parties, advertisers, or data brokers. Your gaming history and betting patterns remain confidential. We may disclose your data to law-enforcement or regulatory authorities if required by law, but we will notify you of such requests unless legally prohibited from doing so.

Third-party processors and data sharing on mob77

We work with several third-party service providers who process data on our behalf. Our payment partners—the companies operating e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet—receive your payment method details and transaction information to complete deposits and withdrawals. These partners are contractually obligated to protect your data and use it only for payment processing.

We also use cloud-hosting providers to store your account data and game history. These providers are located in various jurisdictions, including outside Indonesia. Your data may be processed on servers in other countries, which may have different privacy laws than your home jurisdiction. However, we require all processors to maintain encryption and security standards equivalent to our own.

We do not share your account information with other gaming platforms, sportsbooks, or entertainment services. If we merge with or are acquired by another company, we will notify you and give you the opportunity to delete your account before transferring data, unless prohibited by law.

We at mob77 encrypt your data in transit and at rest, limit access to authorised staff, and audit our security practices regularly to protect your privacy.

Cookies and tracking on mob77

We use cookies to remember your login session and preferences. When you log in on mob77, we set a session cookie so you do not have to re-enter your credentials on every page. We also use analytics cookies to understand how users navigate our platform—which games are popular, where users spend time, how long sessions last. These analytics help us improve the experience but do not identify you personally.

We do not use third-party tracking pixels or advertisers' cookies. We do not participate in retargeting networks that follow you across the internet. If you disable cookies in your browser, basic mob77 functionality may be affected, though you can still access games through the mobile app.

Your rights and data access on mob77

You have the right to access all data we hold about you. Submit a request through our support contact form, and we will provide a copy of your account information, gaming history, and identity verification documents within ten business days. You also have the right to correct inaccurate data—if your email or phone number is wrong, contact support and we will update it immediately.

You may request deletion of your account and associated data, subject to legal requirements. We retain transaction records for seven years to comply with anti-money-laundering regulations, so we cannot delete all information immediately. However, we will delete personal details such as your name, date of birth, and identity documents once the retention period expires, unless you request earlier deletion for data we are not legally required to keep.

Data security and encryption on mob77

We at mob77 use industry-standard encryption (TLS 1.2 and higher) to protect data in transit between your device and our servers. All sensitive information—payment credentials, identity documents, account balances—is encrypted at rest using AES-256 encryption or equivalent. Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration testing to identify vulnerabilities.

We limit access to your data to authorised staff who have a legitimate business need—support agents handling your withdrawal request, compliance officers reviewing your identity verification, engineers maintaining our systems. All staff sign confidentiality agreements and receive security training.

However, no system is perfectly secure. If we discover a data breach, we will notify affected users within 72 hours and inform relevant authorities as required by law. We maintain cybersecurity insurance to mitigate the impact of potential incidents.

Children and mob77 privacy

mob77 is not intended for children. We do not knowingly collect data from anyone under the legal age of majority in their jurisdiction. If we discover that a minor has created an account, we will close that account and delete associated data. Parents or guardians who believe a child has accessed mob77 should contact us immediately.

Policy updates and contact information

We may update this Privacy Policy at any time. Changes take effect immediately upon posting. We will notify you of significant changes via email if the change affects how we use your existing data. Your continued use of mob77 following any update constitutes acceptance of the revised policy.

If you have questions about our privacy practices or wish to exercise your data rights, contact our privacy team. You can reach us through the in-app support form, email, or contact page on our website. We respond to privacy inquiries within five business days. Our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang can answer questions about how we handle your information.

Summary of mob77 privacy commitments

We collect data necessary to operate mob77: your name, email, phone, identity documents, and payment information. We use this data to verify your account, process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or online payment, settle gaming outcomes, and comply with regulations. We encrypt your data, limit staff access, and do not sell your information to marketers.

Your rights are important to us. You can request access to all data we hold about you, correct inaccurate information, or request deletion subject to legal retention requirements. We retain transaction records for seven years for regulatory purposes, but we delete personal details once legally possible.

If you have privacy concerns or want to understand exactly what data we hold about your mob77 account, contact our support team. We are transparent about our practices and committed to protecting your information.