mob77 Casino & Sportsbook FAQ

Opening a mob77 account takes five steps. First, visit our registration page and enter a username, email address, mobile number, and password. Second, verify your email and phone number using the codes we send you. Third, log in and complete KYC verification by uploading a government-issued ID (passport or national ID card) and a proof of residence document. Fourth, wait for our verification team to review your documents—this typically takes one business day. Fifth, once verified, your account is fully activated and you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, then access live blackjack, roulette, football markets, slots, and esports betting.

We require two documents during KYC verification. The first is a government-issued photo ID—either a national identity card, passport, or driver's license. The second is proof of residence dated within the last three months, such as a utility bill, bank statement, or rental agreement. Both documents must clearly show your full name and match the name on your mob77 account. Submit clear, well-lit photos or scans. If documents are blurry, partially cut off, or illegible, we will ask you to resubmit. Verification typically completes within one business day after submission. If you live in Jakarta, Surabaya, Bandung, Medan, or Semarang, the process is the same—local address is not a barrier to verification.

To request deletion of your mob77 account and associated personal data, contact our support team through the in-app support form. In your message, write "Data deletion request" and confirm your username and email address. We will acknowledge your request within two business days and begin the process of removing your account, transaction history, and stored personal information from our active systems. Some data may be retained for legal or tax purposes for a period after deletion. For full details on data retention and your rights, see our privacy policyIf you have questions about what data we hold or how we use it, our support team can provide additional clarification.

We at mob77 accept deposits via nine payment methods: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. Minimum and maximum deposit amounts vary by method. E-wallets (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) typically have lower minimums and maximums suitable for casual players. Bank transfers via mobile banking, local payment, online payment, and e-wallet support higher deposit amounts for larger accounts. You can see the exact limits for each method during the deposit step on your account. Most deposits are credited to your account within minutes. If a deposit does not appear after thirty minutes, check your bank or e-wallet app to confirm the transaction was sent, then contact support if the issue persists.

When you request a withdrawal on mob77, our system reviews your request to confirm that your account balance is sufficient and that you have no pending disputes or compliance holds. This review typically takes between one and four hours during business days. Once approved, the funds are sent to your chosen payment method—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment. E-wallet withdrawals often arrive within minutes; bank transfers may take one to two business days depending on your bank's processing time. If your withdrawal is delayed beyond the typical window, or if your request is declined, contact our support team immediately with your withdrawal ID. We do not charge withdrawal fees, but your bank or e-wallet provider may apply their own fees.

Before you place your first bet on mob77, read three documents. First, our terms of usewhich outlines your account rights, dispute resolution, and prohibited activities. Second, the specific game rules for the category you plan to use—live-dealer rules differ from football betting rules, which differ from slot rules. Third, our jurisdiction noticewhich explains that our services are available only where local law permits. If you plan to bet on football (Liga 1, Piala Indonesia, Piala AFF, Premier League, Champions League), understand the market types offered and how odds are calculated. If you plan to play live blackjack, roulette, or baccarat, familiarize yourself with table limits and hand-ranking rules. We recommend starting with small stakes to learn the platform.

Our weekly cashback offer rewards account activity across specific categories. Each week, we calculate your net loss (total stakes minus total winnings) in eligible games—live-dealer tables, slots, and selected sports markets. If you have a net loss during the week, you receive a percentage cashback on that loss, credited to your account balance automatically on Monday mornings. The exact cashback percentage varies by player tier and promotional period. Cashback is not a guarantee; it applies only to losses in eligible categories and is subject to terms. Check your account notifications or the promotions page for the current week's cashback rate and eligible games. Cashback cannot be withdrawn directly—you must use it to place new bets or play games on mob77.

To contact mob77 support, log into your account and open the in-app support form. Describe your issue clearly, including your username, account email, and any relevant transaction IDs or screenshots. You can also email our support address directly—find the current email on your account settings page. Our team responds to support tickets within four business hours during weekday hours. For account security issues (lost password, unauthorised access, account takeover), mark your ticket as urgent and we will prioritize review. Do not share your password or full payment card details in a support message. We will never ask you for your password via email or support chat. If you receive a message claiming to be from mob77 requesting sensitive information, report it as suspicious immediately.